Terms of Service
These terms govern use of the Ascend platform. Ascend is sold to organizations; employees use it under their organization's subscription and policies. Pilots are scoped per organization under an order form that references these terms.
Ascend is not yet incorporated. These terms will name the contracting entity and the governing law before any agreement is signed.
The service
Ascend turns the documents and systems an organization connects into a tenant-scoped company brain, and runs agents that draft onboarding plans, training programs, performance 360 processes and goals from it. Drafts cite their sources; actions land in an append-only record; autonomy is set per domain by the customer's administrator.
Customer responsibilities
- Provision users lawfully (admin invite, employee file import or single sign-on) and keep credentials confidential.
- Connect only content you have the right to process, and configure permissions to match your policies.
- Review agent output where a human decision is required — Ascend drafts; your named reviewers decide.
- Use the service in compliance with applicable law, including employment and data protection law.
Agent output
Agent-produced drafts are generated from your own sources and are provided for review by your team. Ascend does not warrant that any draft is complete or suitable to publish without review. Performance reviews cannot be published without a person approving every section, at every autonomy level.
Data
Customer data belongs to the customer. We process it as a processor under our data processing agreement and our privacy policy. Where it is hosted, and how it is returned or deleted when the agreement ends, are set out in the customer's agreement.
Availability and support
Service levels, support channels and escalation paths are set out in the order form for your plan. We may make changes to the service that do not materially reduce its functionality during a subscription term.
Liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, and each party's aggregate liability under these terms is capped at the fees paid in the twelve months before the claim, except for breaches of confidentiality or data protection obligations as set out in the order form.
Termination
Either party may terminate for material breach that remains uncured 30 days after notice. What happens to customer data on termination is set out in the customer's agreement and DPA.
Contact
Questions about these terms: [email protected].